iWant Queue Desk

Your Loyal Customers Need Not To Wait Anymore!

Time is crux when you work in service industry. Letting your queue to get flooded with unsettled tasks, stress both your employees and customers. Your customers when irritably wait for a response, can abandon you and simply switch to your competitors.

So in this situation, iWant Queue Desk is the only solution to your problem. It offers easy accessibility of your services to your new and repeat customers with minimum time in waiting queues and ensures 100% service satisfaction.

Effortlessly Manage Your Customer Lifecycle

  • Easily manage complete customer lifecycle
  • Record and track visiting users
  • Get customer registrations, device and identity management
  • Create customer profiles and shopping preferences
  • Access to application and notification preferences
  • Publish customer profiles in CRM and other external systems

Simplify Queue Retail Merchandising

  • Generate retail business profiles
  • Define product and service portfolios
  • Publish product, services and offer catalogues
  • Update product pricing, payment and delivery preferences
  • Have access to inquiries, sales orders and track them
  • Handle invoicing, printing and dispatch
  • Manage revenue and its integration with financial accounting

Access to Loyalty and Reward Programs to Retain Customers

  • Define product and services based discount packages
  • Manage transaction based programs
  • Evaluate reward points, cashbacks and referral bonus
  • Handle voucher exchange and have redemption options
  • Update subscriptions on the basis of new customers, programs, age and transactions
  • Set alerts and notifications for expiry and renewals
  • Outline business-wise users and set-up their access rights

Management of Multiple Products, Services and their Inquiries

  • Define the product and services strategy
  • Manage transactions, control ordering and bookings
  • Handle service provider registrations and profile management
  • Apply for requirements and quotation modeling
  • Integration with multiple platforms like iWant Business Directory or Trading portals (Justdial, Indiamart, etc.)

Steer Queues, Reservations and Appointments

  • Synchronize service provider registrations, customers and visitor profiles
  • Create business users and their access rights
  • Check Queue status for restaurants, Banks, Hospitals, etc.
  • Real Time Notifications for Queue number
  • Publish nearby branches of the company along with current Queue status
  • Handle complete pool of resources
  • Manage professionals, tables, counters and rooms
  • Define resource calendar and their availabilities
  • Manage transaction policies and publishing of resource catalogues
  • Plan postings, publishing in response to reviews, ratings and feedbacks
  • Have alerts and reminders for timely notifications

Benefits of your own Queue Desk

  • Get on the spot queue ticketing without any hassle
  • Access to advance booking facilities
  • Have service reservation conveniences
  • Manage access to priority appointments
  • Schedule systematic queues with access to kiosk
  • Incorporate App based notifications to enable current queue status
  • Ease with notifications for “Your turn” assistance

Deployment Model

The queue desk solution can be deployed on both cloud as well as on premise models.

Focused Industries

All types of banks, healthcare centers, hospitals, laboratories, restaurants, spa & saloon, gym, events, aviation, railway and different consumer services.