Integrate Smart Services With Next Generation Retailing!
Customer service is a serious differentiator for retail business success. One needs to stand out by making it simpler for customers to get all the details for their services for the purchased product.
It should be very convenient for a customer to seek out the e-copy of the AMC documents, check out the services both paid and free as applicable, file a complaint online, schedule a service, and track a service.
Even the service provider should be able to effectively assign different Jobs or services to his Technicians and track the status for the assigned work.
iWant Service Excellence is a lightweight CRM that captures valuable customer information, helps them file a complaint, helps take action against a complaint or service request in time and assign the Job work to the relevant employee.
Various interfaces as web portal, ios and android applications are provided.
Service Excellence with Complete Customer Lifecycle Management
- Easily manage complete customer lifecycle
- Capture customer registrations, devices and their identity
- Publish the contract document e-copy as and when required after customer login.
- Request for service (Regular or scheduled or emergency)
- Track status of Query, Service Request and complaint
- Get details of technician’s assigned and the status of visit
- Access to application and notification preferences
- Publish customer profiles in CRM and external systems
Service Excellence with Complete Supplier Service Force Management
- Upload AMC and other services documents
- Create Service, AMC, Job based detailed catalogue
- Receive consumer query, service request and complaints
- Assign work to dedicated Technician
- Track status of pending and Ongoing Jobs
- Creation of Job Calendar for scheduled Jobs
- GPS based request capture feature for technician help in timely response to customer’s request.
- App based and sms Notification to Service Force for assignment of service request
Gain Valuable Customer Insights through Loyalty Programs
- Define product and services based discount packages
- Gain insights by tracking transaction based programs
- Access to reward points and cashback management processes
- Manage referral bonus, voucher exchange and redemption options
- Update subscriptions in-line to new customers, programs, age and transactions
- Set alerts and notifications for expiry and renewals
- Create business-wise users with required access rights
Service Delivery Excellence Ensures Operational Success
- Define services catalogues and their publishing
- Manage customer subscription and renewals
- Create termination and service agent profiles
- Take care of warranty and AMC for its timely management
- Handle service requests, complaints and customer feedbacks.
Simplify Charging and Billing Cycles
- Create subscriptions and charging policies,
- Have direct access to service provider registrations
- Update customer profiles and track their query, service requests and complaints
- Manage billing cycles and generate invoices
- Set-up customizable billing formats
- Handle different invoice delivery channels and partners
- Generate billing inquiry and regularly update payment postings
- Manage complete revenue management with notifications and reminders
- Have different staff and access rights
- Catalogue of existing Inventory of spare parts with all specifications, availability and prices
- Online buying of spare parts by customers
- Data generation of spare parts sold out to customers or used by Technicians
- Inventory stock keeping in real time
Benefits of your own Service Excellence Solution
- Lightweight CRM assist SME’s manage customer data for business success
- Marketplace Integration assists both consumer and business users
- Mobile App solutions with location sensitive services help manage business
- Contract tracking and easy AMC renewals speeds business processes
- Capturing customer feedbacks, complaints and inquiries help improve services
- Multiple notification features assist timely communication
- Customized reports and analytics assist in evaluating current and past services
The service excellence solution can be deployed on both cloud as well as on premise models.
Service provider Industry in below Sectors:
Automobile service Sector
Telecom/isp/DTH Provider Sector